RETURNS
La Feemy Return Policy
At La Feemy, we are dedicated to providing you with top-quality clothing that meets your expectations for both comfort and excellence. We understand that sometimes a product may not be exactly what you hoped for, and we aim to make the return process as seamless as possible.
Return Period
You have 14 days from the date of receipt to request a return, even if the item has been used.
Eligibility for Returns
To be eligible for a return, items must be in their original condition with all parts intact.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at info@lafeemy.com.
- Provide Details: Include your order number and a brief explanation of why you are returning the item or how we might improve our products.
Return Shipping
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the return is due to an error on our part or if the product is defective or incorrect.
- Damage or Error: If your package arrives damaged, defective, or with the wrong color/size, we will cover return shipping costs and provide a voucher code for the return process.
- Return Method: For all other returns, please use a traceable shipping method.
Refund Process
- Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Processing: If approved, the refund will be processed to the original payment method within 7 business days.
- Additional Time: Refunds may take additional time to appear in your account, depending on your financial institution.
Exchanges
If you wish to exchange your item for a different size or model, please indicate this when initiating the return. Exchanges are subject to product availability.
Defective or Damaged Items
If you receive a defective or damaged item, contact our customer service team immediately. We will provide instructions for returning the item and arrange for a replacement or refund.
Cancellation Policy
Orders may be canceled within 12 hours of purchase. Please contact our customer service team to cancel your order.
Contact Information
For any questions or concerns about our return policy, please contact us at info@lafeemy.com.
We appreciate your understanding and are here to help ensure a smooth return experience. Thank you for shopping with La Feemy!